Support Center
How can we help you succeed?
Whether you’re getting started, need technical help, or want guidance on using the Strategic Alignment app to its fullest, our team is here for you.
Getting Started
Quick Start Guide: Your First Strategy Assessment in 10 Minutes
How to Read Your Strategic Alignment Score
5 Steps to Running Your First Team Review
Understanding the Four Levers of Control Framework
Customizer Settings
Customizing Your Survey Questions to Fit Your Organization
Branding the Dashboard with Your Colors and Logo
Setting Up User Roles and Permissions
How to Adjust Survey Scoring for Advanced Teams
General
Best Practices for Using the Strategic Alignment Dashboard
Understanding Your Organizations Health Over Time
How to Share Reports with Team Members
The Science Behind the Strategic Alignment Assessment
Troubleshooting
What to Do if Your Survey Link Isn’t Working
Facing Dashboard Display Issues
Why Scores Might Not Match Expectations (and How to Fix It)
How to Restore Missing Data or Reports
Advanced
Setting Up Multi-Department Dashboards
How to Aggregate Scores Across Complex Hierarchies
Best Practices for Quarterly Strategic Reviews
Using Historical Data to Drive Alignment Trends
Pro Addon
How AI-Powered Analysis Can Help You Identify Misalignment
Leveraging AI to Build Balanced Scorecard
Pro Tips: Deep-Dive Analysis for Executives
Integrating Your Dashboard with External Tools (Slack, MS Teams, etc)
Still Need Help?
Our team is here to support you every step of the way. Submit a support ticket, and we’ll get back to you quickly with answers and solutions.